The healthcare process is very specialized and requires the total focus of healthcare professionals, support staff and other associated personnel to be able to delivery quality services. It is important for healthcare facilities to examine all the inputs required for successful delivery of quality healthcare. This enables the healthcare facility administrators to concentrate on the core areas and outsource the rest.
Medical transcription is a vital component required for delivering quality healthcare. However medical transcription is not one of the core competencies of healthcare facilities, hence outsourcing medical transcription increases efficiency and reduces cost. However to maximize the benefits of outsourcing medical transcription, healthcare facilities are required to take a systematic approach to the outsourcing process.
What is the process for outsourcing?
Define the objective/s of outsourcing medical transcription
Lowering costs: One of the main reasons for outsourcing medical transcription is that of lowering costs. Outsourcing medical transcription ensures that the expense of the healthcare facilities towards medical transcription is limited to the cost per line. Outsourcing helps healthcare facilities avoid fixed costs like salaries and benefits to medical transcriptionists etc.
Redirecting or conserving the energy of the key personnel: Medical transcription is a process, which requires skills, time and efforts of personnel from various departments like administrative, management and information technology. Outsourcing medical transcription ensures that these personnel can focus on the core business of the healthcare facility.
Better use of resources like capital, infrastructure, technology etc.: Medical transcription requires capital expenditure on medical transcription equipment, server, furniture etc, and other resources like real estate, infrastructure and technology. Outsourcing medical transcription enables conservation and better utilization of all these resources.
The objective of most healthcare facilities for outsourcing medical transcription could be a combination of the above given objectives.
What are the precautions to be taken while outsourcing medical transcription?
Researching the service provider: Medical transcription is an important link in the healthcare chain, it is important to thoroughly research the service provider to ensure that the service provider can deliver on the promises made. Factors like, the number of years the service provider has been in existence, the experience of the service provider is providing flexible services needs to be ascertained.
Verifying testimonials: It is important to verify the references provided by the medical transcription service provider. Testimonials of customers who have availed similar services proves that the service provider is able to deliver services as promised.
Availing a free trial: It is important to test the fit of the medical transcription service provider by availing a free trial.
Defining parameters of service: While outsourcing medical transcription it is important to set parameters for levels of service expected. Setting standards of performance for factors like accuracy levels, turnaround time expected, security standards, pricing & billing parameters eases the process of evaluation.
Checking for customer service channels: Medical transcription is a service, which is needed on a continuous basis. Therefore it is important to check whether the service provider has open channels of communication. Having open channels of communication leads to quick and efficient resolution of issues as they arise.
Following the above given process, enables healthcare facilities to find the right medical transcription service provider.
TransDyne, a leader in the outsourced medical transcription industry offers medical transcription services with the following benefits:
- Medical transcription with an accuracy of above 99% using a team of well trained specialty medical transcriptionists and having a stringent four-level quality check method
- Meets turnaround time requirements of healthcare facilities using the right people, right processes and the right technology
- Uses the character line method of billing, which is explained to the customers in advance, so that all the components of cost are understood
- Has security measures to protect confidential information that not only meet HIPAA/HITECH standards, but exceed them
- Uses technology that is not only advanced but easy to use
- Has been providing outsourced medical transcription solutions for over a decade and has the testimonials of satisfied customers
- Has multiple channels of interaction for customer service to ensure quick resolution of any issues
To avail outsourced medical transcription services from TransDyne, click here
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