Medical transcription plays an important contribution in the healthcare exercise by forming accurate, private, quick and cost-effective records. Contracting out medical transcription is one of the most convenient methods to make certain that the health facility gains maximum plus points with minimum costs. But sub contracting an essential service like transcription mandates the healthcare facility to undertake a comprehensive study, evaluation and selection procedure.
While outsourcing it is crucial to evaluate whether the transcription service provider has professional standards of transcription.
What is meant by expert transcription?
To define the criteria of expert healthcare transcription, it is crucial to define the word “ professional” and see how the parameters of professionalism apply to medical transcription services.
The word “professional” can be defined as:
Member of a vocation having specialized vocational preparation: In case of a healthcare transcription company this can be accredited to:
- Information technology developed by the vendor to ease the procedure of transcription
- Developing teaching programs to sharpen talent of the transcriptionist’s team
- Capability to adapt solutions to help the needs of the healthcare facilities
Person/organization having competence in a particular activity: In case of transcription this can be accredited to the competence of medical transcriptionists in being trained to be domain experts in one or two specialties
Qualified: This alludes to the experience of the transcription vendor in serving the requirements of their customers successfully by providing tailor made solutions, in a reasonable manner. This entails catering to medical transcription services while updating criteria of correctness, turnaround time, data confidentiality and low expenditure
Having expert and specialized knowledge: This alludes to the technological capability of the transcription service provider in applying technology to optimize the time of the healthcare professionals, while making information technology simple to use
Capability to produce quality work: This refers to the criteria and procedures established by the transcription vendor to provide exact transcription
Having high professional culture: In the context of a healthcare transcription vendor this denotes maintaining data confidentiality of confidential patient data
Having logical work moral and motivation: This denotes the dedication of the medical transcription vendor to meet turnaround time assurances
To appraise the expert abilities of the transcription service provider, the company is required to be assessed on the following criteria:
Accuracy: This means the percentage of accuracy of the completed reports vis-à-vis what was dictated. A minimum of 99% and above would be acceptable.
Turnaround time: Delivery time alludes to the time taken to revert the transcribed transcripts to the health facility. A turnaround time of not more than 24 hours for normal documents and 4-12 hours for STAT records would be considered acceptable.
Data confidentiality: The service provider being contracted out to should be HIPAA and HITECH compliant. The medical transcription vendor has to have enough data confidentiality provisions to make sure that the secure details transmitted back and forth are safe and confidential.
Pricing procedure: Low expenditure is one of the key benefits that a healthcare facility hopes to have, from the contracting out option. Costing method should be equitable and reasonable for the services rendered. Costing method procedure should also be clear and easy so that both parties can verify the same at any stage of the exercise.
Information technology: The technology operated by the transcription company should not only be secure but should also be easy to operate, without having to require thorough teaching.
TransDyne offers quality transcription at reasonable charges, carried out by experienced and trained transcriptionists with a very prompt turnaround time executed through private HIPAA and HITECH compliant channels, with very high levels of quality and all this with software and tools that is advanced but easy to operate!
For more details about the advantages of contracting out to an expert transcription service provider like TransDyne, click here.
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