It is a known fact that the demand for healthcare services is going to be on the rise given many factors like an aging population, increasingly sedentary and stressful lifestyles. With the demand for healthcare services going up it becomes increasingly important to have the right support to be able to deliver quality healthcare. One of the factors that can help the healthcare process is information from patient medical records. Patient medical records form the basis for continued care and help prevent wastage both in terms of time and resources. Medical transcription services have been providing support to the healthcare sector by creating patient medical records that meet the requirements of being accurate, timely, secure and cost effective using the right combination of people, processes and technology.
As medical transcription is a specialized process involving huge commitments in terms of investments and time, the prudent option available to healthcare facilities and healthcare professionals is to outsource medical transcription to a professional medical transcription company. However while outsourcing medical transcription it is important to ascertain the quality and integrity of services provided to ensure long-term success.
Some of the salient points that denote the quality and integrity of the medical transcription company are:
- Relevant experience supported by evidence: One of the factors that establishes that the medical transcription company is capable of providing the right support is the experience of the service provider in having served diverse healthcare facilities and healthcare professionals. This can be ascertained by evaluating past records, their training methods, availability of trained medical transcriptionists and the testimonials of their existing customers.
- Free trial of services: Another factor that helps evaluate the quality of services and the integrity of the medical transcription company is by availing a free trial of the services. This helps evaluate the ‘fit’ of the services of the medical transcription company with that of the working life of healthcare professionals and healthcare facilities
- Quality processes: One of the main factors that need to be evaluated during the outsourcing process is the accuracy of the transcripts. To ensure that the medical transcription company is capable of delivering quality as promised it is important to evaluate the quality assurance process of the medical transcription company along with their capability of the medical transcription company to deliver quality within the specified turnaround time
- Technology support: The role of technology in the medical transcription process has become very vital both in terms of meeting service expectations as well as safety. The medical transcription company needs to have technology that provides options like flexible modes of dictation, automatic upload of dictation, quick transmission for transcription and document delivery modes as specified by the healthcare professional. Additional features like HL7 interface have become increasingly vital to meet the changing needs of the healthcare documentation scenario.
- HIPAA and HITECH compliance: Protecting the confidentiality of patient information is vital on both legal and moral grounds. It becomes imperative to evaluate the medical transcription company in terms of their capability to maintain HIPAA and HITECH compliance at all levels.
Sourcing and selecting the right medical transcription service provider can ensure services with quality and integrity.
TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.
TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!
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