Medical transcription outsourcing: Providing services based on quality and integrity

It is a known fact that the demand for healthcare services is going to be on the rise given many factors like an aging population, increasingly sedentary and stressful lifestyles. With the demand for healthcare services going up it becomes increasingly important to have the right support to be able to deliver quality healthcare. One of the factors that can help the healthcare process is information from patient medical records. Patient medical records form the basis for continued care and help prevent wastage both in terms of time and resources. Medical transcription services have been providing support to the healthcare sector by creating patient medical records that meet the requirements of being accurate, timely, secure and cost effective using the right combination of people, processes and technology.

As medical transcription is a specialized process involving huge commitments in terms of investments and time, the prudent option available to healthcare facilities and healthcare professionals is to outsource medical transcription to a professional medical transcription company. However while outsourcing medical transcription it is important to ascertain the quality and integrity of services provided to ensure long-term success.

Some of the salient points that denote the quality and integrity of the medical transcription company are:

• Relevant experience supported by evidence: One of the factors that establishes that the medical transcription company is capable of providing the right support is the experience of the service provider in having served diverse healthcare facilities and healthcare professionals. This can be ascertained by evaluating past records, their training methods, availability of trained medical transcriptionists and the testimonials of their existing customers.

• Free trial of services: Another factor that helps evaluate the quality of services and the integrity of the medical transcription company is by availing a free trial of the services. This helps evaluate the ‘fit’ of the services of the medical transcription company with that of the working life of healthcare professionals and healthcare facilities

• Quality processes: One of the main factors that need to be evaluated during the outsourcing process is the accuracy of the transcripts. To ensure that the medical transcription company is capable of delivering quality as promised it is important to evaluate the quality assurance process of the medical transcription company along with their capability of the medical transcription company to deliver quality within the specified turnaround time
• Technology support: The role of technology in the medical transcription process has become very vital both in terms of meeting service expectations as well as safety. The medical transcription company needs to have technology that provides options like flexible modes of dictation, automatic upload of dictation, quick transmission for transcription and document delivery modes as specified by the healthcare professional. Additional features like HL7 interface have become increasingly vital to meet the changing needs of the healthcare documentation scenario.

• HIPAA and HITECH compliance: Protecting the confidentiality of patient information is vital on both legal and moral grounds. It becomes imperative to evaluate the medical transcription company in terms of their capability to maintain HIPAA and HITECH compliance at all levels.

Sourcing and selecting the right medical transcription service provider can ensure services with quality and integrity.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!            

To avail complete medical transcription solutions from TransDyne, click here.

Medical transcription outsourcing: Paving the way for clinical documentation improvement

Time and again it has been proven that services like healthcare cannot function effectively without proper documentation. Given the enormous strides that information technology has taken, healthcare documentation draws a lot of support from IT to improve accessibility and convenience. The process of documenting the patient encounter/s in its entirety has been defined as clinical documentation. The ultimate goal of clinical documentation is the expression of the health status of a human being.

It essentially includes the process of arriving at the conclusions regarding the health status of the patient including:

• Evaluation of current symptoms
• The relationship of the patient’s current status to the previous health history, which includes:

1. Family history
2. Social history
3. Surgical diseases
4. Review of the patient’s body systems
5. Risk factors that affect the patient. 

The clinical documentation process is not just restricted to the healthcare professional directly involved in the care process but also includes other participants like the nutritionists, physical therapists, psychologists and other healthcare specialties. Clinical documentation improvement helps in improving accuracy, convenience and accessibility to patient medical records.

This is achieved combining human intelligence and available technology to create, aggregate and transmit precise clinical data. Medical transcription plays an important role in this process by helping healthcare professionals document the care process in an accurate, timely, secure and cost effective manner. Given that medical transcription is a specialized skill that requires personnel with the right skills, advanced technological support and the use of stringent processes to achieve optimum results, outsourcing medical transcription has been found to be an effective solution.

How do outsourced medical transcription service providers pave the way for clinical documentation improvement?

The goals of clinical documentation improvement include:

• Allowing healthcare professionals to focus on their primary goal of providing quality care: Documenting the care process using medical transcription enables healthcare professionals to concentrate totally on their patients rather than the process of documenting. Not only this patient medical records created by medical transcription service providers reflect the narrative portion of the patient encounter, which provides healthcare professionals access to the complete patient history improving the diagnostic process.

• Ensuring that patients can rely of secure and accurate health records: The process of healthcare requires a delicate balance of trust between the care provider and the patient. Patients expect their medical histories to reflect accurate details and that this information would be kept confidential. Medical transcription aids in both these aspects.

• Ensuring the healthcare facilities can

1. Optimize care: Outsourcing medical transcription helps healthcare facilities curb direct and indirect costs of medical transcription helping them focus primarily on providing quality healthcare helping them optimize care

2. Lower risks: Complete documentation details the care process, which provides a valuable tool for risk management. Documenting the care process using medical transcription process ensures that the care process is documented accurately and on a timely basis, mitigating risks

3. Accelerate reimbursements: Outsourcing medical transcription ensures that proper documentation of the care process is done on a timely basis. Timely and proper documentation of the care process aids in quicker and better reimbursement. 

Outsourcing medical transcription ensures quality documentation in an economic way, with minimal disruption of the healthcare facility workflow, which helps pave the way for clinical documentation improvement.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!  

To avail complete medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Strengthening healthcare

The healthcare process functions among a great deal of stress to deliver quality services. Moreover there is a constant pressure on healthcare to satisfy the often contradictory demands of the numerous stakeholders involved in the process. To achieve this the healthcare sector draws quality inputs from various support services. Medical transcription is one such support function that helps strengthen the healthcare process by creating accurate, timely, secure and cost effective patient medical records using the right combination of skills, technology and processes.

With the changes in the healthcare documentation scenario the role of medical transcription has evolved from that of being merely a secretarial service to that of a sophisticated service that strengthens the healthcare process. This process of evolution has also resulted in medical transcription becoming a function that delivers better results when outsourced to a technologically savvy medical transcription service provider.

Given below are some of the means through which outsourced medical transcription services strengthen the healthcare process:

• By providing secure services: One of the concerns of healthcare facilities and healthcare professionals during the course of the healthcare process is that of maintaining the confidentiality of the information. This information becomes especially vulnerable during the medical transcription process. Outsourcing to a professional medical transcription service provider would ensure the confidentiality and security of the information throughout the entire process of transcription.

• By providing support round the clock: Outsourced medical transcription services provide transcription support to healthcare professionals and healthcare facilities around the clock, giving them options like flexible turnaround time options, STAT options etc. Medical transcription support for weekend and holidays is also provided as part of the package.

• Increasing accessibility: Outsourcing medical transcription enables healthcare professionals to have access to these services with minimum interruption to their work life, while ensuring quality services within specified turnaround time. Healthcare professionals and support staff also have the additional benefit of delivery of transcripts through the modes specified by them. Outsourced medical transcription service providers also provide easy access to older transcripts by providing archives of these files on a regular basis

• By being affordable: One of the major benefits of outsourcing medical transcription is that of substantial reduction on costs – both direct and indirect. Outsourcing medical transcription also helps enhance the productivity of healthcare professionals by allowing them to concentrate on the patient rather on the documentation process, enhancing their productivity and thus indirectly contributing to revenue generation.

• By providing versatile support: The medical transcription needs of healthcare facilities vary based on the volume of patients, which is impossible to predict. Outsourced medical transcription service providers provide versatile support to the changing needs of healthcare professionals and healthcare facilities

• Easy to manage: One of the best features of medical transcription services is the ease of using these services. Outsourced medical transcription service providers provide easy to manage services by providing flexible options for most factors including modes of dictation, modes of document delivery, turnaround time options and even formats/ templates of reports 

Teaming with the right medical transcription service provider would strengthen the operations of the healthcare facility by providing unlimited access to the right team, advanced technology and sophisticated processes for efficient medical transcription while controlling costs substantially.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!            

To avail complete and secure medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Providing strategic support

Like any other business it is essential for the healthcare sector to strategize their efforts and resources to provide the best quality services while maximizing revenues and minimizing risks. To this end it becomes essential for healthcare facilities and healthcare professionals to not only pick the most cost-effective options available to them, but also focus on those support services that provide ease of use. There are numerous parts of the healthcare process that need to be retained in-house. However there are a few activities like medical transcription that benefit from being outsourced.

Medical transcription is the process of creating patient medical records by converting the dictation of the patient –healthcare professional encounter into text format. This ensures that complete, accurate, legible and easy to understand patient medical records that are available on time. Though medical transcription contributes indirectly to the revenue stream, it is basically an expense head requiring focused investment in terms of time, money and other resources.  One of the best solutions available to ensure accurate, secure, timely and cost-effective creation of patient medical records is to outsource the entire process to a professional and technologically savvy medical transcription service provider

Outsourcing medical transcription provides strategic support to healthcare facilities and healthcare professionals by providing services that are:

• Doable: Outsourcing medical transcription is one of the simplest solutions available to healthcare professionals and healthcare facilities for their varying and unpredictable medical transcription needs. Given the amount of information available online, sourcing the right service provider is simple. The process of outsourcing can be made viable and safe by establishing a procedure, which evaluates the medical transcription service provider thoroughly on numerous criteria. This could include factors like: 

1. Cost (components of cost and billing method)
2. Quality process
3. HIPAA and HITECH compliance
4. Turnaround time
5. Technology
6. Years of relevant experience
7. References
8. Free trial 

• Understandable: Medical transcription is the simplest and easiest to understand method of documenting the patient encounter. It entails dictation of the patient encounter using familiar modes of dictation.  The rest of the process like uploading dictation files for transcription, the actual transcription process and delivery of transcripts is taken care of by the software and tools provided by the medical transcription service provider. Medical transcription is the method of documentation that intuitively aligns with the work life of healthcare professionals.

• Manageable: Once the right medical transcription service provider has been sourced and the actual process of medical transcription begins, medical transcription is an easy activity to manage. Outsourcing medical transcription to the right service provider entails negligible management efforts from the healthcare facility, as the service provider would provide the right team, establish the correct process to ensure turnaround time, accuracy & security and provide the technological support for the entire medical transcription process.

• Beneficial: Outsourcing medical transcription has a lot of benefits including substantial reduction in costs, access to skilled teams of medical transcriptionists, better utilization of resources, renewed focus on core business, provision for future needs, flexible services, support for developments like speech recognition software, adoption of EMR/EHR etc. 

It can be seen that outsourcing medical transcription to the right medical transcription service provider provides strategic support to the healthcare facility and healthcare professionals in terms of current and future medical transcription requirements.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

TransDyne offers quality medical transcription at reasonable prices, done by expert medical transcriptionists with a very quick turnaround time and executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!

  

To avail complete and reliable medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Services that help create excellent health information

Information in healthcare has a vital role to play by supporting communication, documentation and reimbursement. Therefore it becomes important to ensure that information regarding the patient- healthcare professional encounter is collected and transformed into patient medical records that are cohesive and easy to understand. However the creation of patient medical records is not a simple process and requires a thorough understanding of the expectations of each participant from this information. These diverse and often contradictory expectations need to be analyzed and accommodated in the documentation process to ensure that the needs of all participants are met with, in a satisfactory manner.

Medical transcription is one of the options available to healthcare facilities and healthcare professionals for the creation of patient medical records, which also meets the expectations of all the participants in the healthcare process. As medical transcription is a labor-intensive process requiring dedicated resources to be able to produce the desired results, outsourcing medical transcription to a professional service provider has been found to be an excellent solution. Outsourced medical transcription services aid in the creation of excellent health information.

How do outsourced medical transcription services aid in meeting the expectations of the various participants in the healthcare process?

Some of the main participants in the healthcare process are:

·       Patients

·       Healthcare professionals

·       Health information management

·       Healthcare executives

·       Information technology

Outsourced medical transcription services helps meet the expectations of these participants in the following manner:

Patients: The patients’ expectation from the healthcare documentation aspect is   timely availability of accurate information and maintaining the confidentiality & privacy of this information.  Medical transcription service providers ensure this using a combination of skilled medical transcriptionists, stringent quality assurance processes and secure & advanced technology.

Healthcare professionals: The healthcare professionals’ expectations from the documentation aspect are that of usability. This includes:

1. Flexible modes of dictation ensuring better time management and minimizing loss of productivity
2. Transcripts created with maximum accuracy
3. Customized templates/ formats etc
4. Flexible turnaround time options
5. Quality services for varying volumes
6. Secure and customized document delivery modes
7. Adoption of EMR/EHR
8. Editing and proofreading services for speech recognition software  

Apart from the right team, right processes and the right technology, outsourced medical transcription service providers ensure that all the expectations of the healthcare professionals are met with using their experience of having served the healthcare sector to customize solutions to maximize the efficiency of healthcare professionals and minimize hindrance to their working life

Health information management: The main expectation of health information management personnel from medical transcription is that of compliance and security. Outsourced medical transcription service providers ensure compliant documentation and security by using the right personnel and the right security measures to secure all aspects of transcription.

Healthcare executives: The main expectations of healthcare executives in this regard are reduction of costs and quickening the reimbursement process. Outsourced medical transcription service providers help in saving as much as 40% on cost of transcription by passing on the benefits of economies of scale to the healthcare facility, eliminating the need for overheads for transcription from the healthcare professional and converting fixed cost to variable cost, which is based on the actual usage. Prompt creation of patient medical records helps in accelerating the reimbursement process.

Information technology: The main expectation of this group is that of minimizing of additional infrastructure for medical transcription and smooth implementation. Outsourced medical transcription service providers use advanced technology that provides maximum benefits while still being easy to use.  This helps in curbing additional infrastructure and helps promote easy implementation.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions. This ensures that the expectations of all the participants in the healthcare process are met with.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!            

To avail complete medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Creating documentation that follows a logical sequence

Much has been said about the need for documenting the healthcare process in a manner that is legible, complete, clear, consistent, precise, reliable and timely. The purpose of this document is primarily to throw light on the process of care, including the demographics, the findings of the physical examination, the diagnoses, treatments, tests (if any), procedures (if any), and the drugs/therapy prescribed etc.  The other equally important purposes of the patient medical record include coding & billing and providing evidential support in case of litigation. Therefore it becomes very important to evaluate the method of documentation based on these criteria. 

With the nationwide move towards an electronic healthcare system, there increasingly have been a lot of changes in the approach to healthcare documentation.  Options like point and click entry by the healthcare professional at the point of care, using front-end speech recognition software etc have been touted as options for creating patient medical records. Not only do they have disadvantages like inability to capture the narrative portion of the patient medical record, having an adverse effect on the productivity of healthcare professionals, failing to create individualistic patient medical records, curbing the diagnostic process, not meeting acceptable accuracy levels (in case of speech recognition software) but these methods also do not meet the purpose of documentation.

Medical transcription, the process of converting the dictation of the patient- healthcare professional encounter into text format, not only produces accurate, timely, secure and cost-effective patient medical records but also creates documentation that follows logical sequence, helping fulfill the purpose of healthcare documentation. As medical transcription is a process that requires intense focus in terms of the right team, the right process and the right technology, outsourcing medical transcription to a professional medical transcription service provider has been found to be an effective, efficient and economical solution.

Some of the salient features of services provided by outsourced medical transcription services are:

• Enhancing workflow of healthcare professionals and support staff: Outsourced medical transcription service providers have an innate understanding of the functioning of healthcare facilities and healthcare professionals. This enables them to provide services that enhance the workflow of healthcare professionals and other staff. Options like providing dictation as an option to capture the details of the patient encounter, option to retain familiar modes of dictation, automatic upload of dictation for transcription, document delivery customized to suit the healthcare professionals’ needs help in enhancing the workflow of healthcare professionals and other support staff.

• Improve productivity: Outsourced medical transcription services help improve productivity of healthcare professionals by essentially allowing them to focus on the patients rather than on the process of creating patient medical records. Outsourced medical transcription services also help improve productivity of healthcare professionals by providing editing and proofreading services of speech recognition software created transcripts.

• Savings on resources: Outsourcing medical transcription helps healthcare professionals and healthcare facilities save on costs and resources substantially. Not only does outsourcing medical transcription save on the actual cost of transcription, but also helps in saving various resources.

It can be concluded that teaming with a technologically savvy and professional medical transcription service provider not only ensures creating documentation with a logical sequence but can also help in adopting EMR/ EHR using HL7 interface.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!            

To avail complete medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Empowering healthcare to perform better

There have been a lot of discussions in the recent past about the importance of medical transcription services, some defending the need for these services while some dismissing the need for medical transcription in the healthcare documentation scenario. At this juncture when healthcare and healthcare documentation are poised at a critical point, it is important to acknowledge the role played by medical transcription services in the healthcare process and the important part it will continue to play in the future of healthcare documentation.

While admittedly medical transcription is part of the expenses and does not have a direct role to play in the actual process of providing care or for that matter generating revenues, it plays a vital role in empowering healthcare professionals, other support staff and the management of healthcare facilities in achieving these goals.  As the creation of patient medical records – medical transcription is a specialized process requiring concentration of capital, technology, personnel and other inputs, outsourcing medical transcription to a professional service provider provides an easy and economic solution to healthcare facilities and healthcare professionals.

How do outsourced medical transcription services empower the healthcare process?

Outsourcing medical transcription empowers healthcare facilities and healthcare professionals in the following areas:

• Access to the right team: Medical transcription is a people-intensive process requiring skilled and well-trained teams of medical transcriptionists. Outsourcing ensures that the responsibility of sourcing, recruiting, hiring and training the right team rests on the outsourced medical transcription service provider. By outsourcing medical transcription work healthcare professionals and healthcare facilities automatically have access to skilled and specialty trained medical transcriptionists. Outsourcing medical transcription also provides healthcare facilities and healthcare professionals access to other personnel like the administrative and managerial staff of the medical transcription service provider.

• Access to the right process: To ensure efficient and accurate medical transcription, a due process to ensure quality needs to be adopted. Outsourcing ensures that healthcare facilities and healthcare professionals have access to the best practices adopted by the service provider. The various steps involved in medical transcription like allocation of work to the right medical transcriptionist team, quality assurance processes are also essentially outsourced to the service provider.

• Access to the right technology: Technology has become an integral part of medical transcription making the process easier, quicker and more secure. Outsourcing medical transcription ensures that healthcare facilities and healthcare professionals have full access to the software and tools used by the service provider. Benefits like the usage of dictation devices of the healthcare professionals’ choice, automatic upload of audio files for dictation, document delivery mode options, archives and adoption EMR/EHR using HL7 interface are some of the advantages of the technology used by the medical transcription service provider. Moreover the medical transcription service provider also provides for the security of the data during the process of transcription.

• Access to the experience and expertise of the medical transcription service provider: Medical transcription has evolved over the years to a sophisticated service adapting to the new developments like providing editing and proofreading services for speech recognition software etc. Outsourcing provides healthcare facilities and healthcare professionals access to the experience and expertise of the medical transcription service provider.

Outsourcing medical transcription empowers healthcare facilities and healthcare professionals in various aspects like clinical decision-making, receivables management and risk management.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!  

To avail complete and reliable medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Providing multi-dimensional services

It has been acknowledged that outsourcing medical transcription helps healthcare facilities and healthcare professionals in several aspects, becoming an invaluable part of healthcare operations. However outsourcing medical transcription needs to be approached with caution as it essentially means taking on a strategic partner who can help ease the burden of healthcare facility administrators, healthcare professionals and the information technology staff of the healthcare facility, if done the right way.

It becomes important to source a medical transcription service provider who has both the depth and breadth of experience. 

What is meant by depth and breadth of experience?

Depth of experience in the medical transcription context can be defined by the following:

• Years of existence: As medical transcription has a vital role to play in the healthcare process aiding various aspects, it is important to source an experienced medical transcription service provider. This ensures reliability of service and longevity of the business association.

 

• Relevant experience: Another factor that defines the depth of experience of the medical transcription service provider is whether the service provider has the relevant experience. This ensures seamless services from the very beginning. It ensures that productivity or quality is not sacrificed owing to the learning curve that usually occurs if the service provider lacks the relevant experience.

• Technology: Technology has become a large part of the present and future of medical transcription services. It is important to pick a medical transcription service provider who has a depth of experience in providing technology solutions aimed at easing the work life of healthcare professionals and other staff at the healthcare facility. 

Breadth of experience in the medical transcription context can be defined by the following:

• Diversity of work experience: With the ever-changing dynamic healthcare documentation scenario it is important to source a medical transcription service provider who has an experience of meeting diverse needs satisfactorily. This enables the service provider to meet diverse needs seamlessly.

• Flexibility: Another factor that defines the breadth of experience is the flexibility of services provided by the medical transcription service provider. Healthcare is a constantly changing field and services associated with healthcare need to be flexible. More importantly medical transcription needs to be flexible to ensure maximum productivity with the lowest possible experience.

• Adaptability of services: With the changing documentation scenario, the role of medical transcription is evolving into sophisticated services that ease the documentation process to provide for the changing needs. Factors like editing and proofreading services for speech recognition software, adoption of EMR/ EHR using HL7 interface need to be added to the repertoire of services provided by medical transcription service providers. 

It can be seen that while outsourcing medical transcription it is important to source a medical transcription service provider who has both depth and breadth of experience to ensure long-term services.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!            

To avail insightful medical transcription services from TransDyne, click here.