The healthcare exercise is a multifaceted one, relying on several inputs, one of which is information from patient reports. And medical transcription is the process of creating patient transcripts from the audio inputs provided by physicians of the patient-physician encounter into typed format. Since medical transcription is not a component of the most important business of health facilities and demands significant costs, proficiency and financial investment, contracting out has found to be economical, effectual and efficient answers. However contracting out something as vital as medical transcription is required to be undertaken with vigilance.
The process of contracting out medical transcription raises many reservations in the minds of physicians, healthcare practices administrative staff and the healthcare facility support staff.
Some of the recurrently asked queries, while contracting out medical transcription are:
How does the voice transcription service provider make sure of quality?
Quality of the records is probably one of the key doubts while sub contracting online medical transcription, as this affects quality of care given to patients and the billing procedures.
How does the voice transcription service provider measure correctness?
The standards set by the online medical transcription company to measure accuracy make sure that everyone understands the elements of correctness ensuring consistent quality at all stages.
What is the turnaround time and how does the transcription vendor meet turnaround time requirements?
Physicians demand correct and timely data from patient reports to be able to deliver quality medical care. It is critical to make certain that the voice transcription company can provide quality transcripts on time. To do this the transcription vendor has to have the right manpower, the optimum software and tools and the right procedures.
What are the costing methods and how are the bills reconciled?
One of the major objectives of sub contracting online medical transcription is to enjoy the huge costs conservation gains. Except that while outsourcing it is crucial to understand how the voice transcription vendor calculates expenditure and whether the medical transcription company is willing to explain bills for services in detail.
What are HIPAA compliance provisions to secure patient information?
The exercise of voice transcription involves working with and transmission of secure patient information. It is crucial to find out whether the service provider understands the importance of securing patient details and has provisions in place to make sure of this.
Do they have an online medical transcription platform that supports effortless usage?
Advances in information technology have assisted medical transcription, to the extent that it is no longer imperative for healthcare professionals and transcription vendors to be in the same room to deliver effectual services. The online medical transcription software platform used by the service provider not only provides advantages like alacrity and confidentiality but also adds value to the working life of physicians and support staff by having additional provisions like variable modes of dictation, archives, remote faxing & printing among several other benefits.
What is the background of the medical transcription vendor in offering similar services?
It is crucial to assess whether the medical transcription company has background in delivering complete voice transcription ways out to all sorts of health facilities. This can be confirmed by referring to testimonials of satisfied customers.
What are the channels available for customer interaction?
Online medical transcription is a service, which requires instantaneous resolution of queries/ uncertainties/clarifications as they arise. For this to happen the medical transcription company should have open channels of communication and should be available 24/7 to the healthcare practices.
TransDyne, a leader in the contracted out medical transcription industry delivers medical transcription services with the below given advantages:
- Online medical transcription with a quality of above 99% using manpower of well-trained medical transcriptionists and having a stringent four-level quality check method
- Quality guidelines to ensure that everybody is on the same page as regards correctness
- Meets turnaround time requirements of healthcare practices using the optimum people, right processes and the correct software and tools
- Uses the character line method of billing, which is explained to the customers in advance, so that all the components of expenditure are understood
- Has security measures to secure private details that not only meet HIPAA/HITECH standards, but also exceed them
- Uses information technology that is not only superior but also easy to operate
- Has been delivering contracted out online medical transcription solutions for over a decade and has the recommendations of satisfied customers
- Has multiple channels of interaction for customer service to ensure quick resolution of any issues
To avail subcontracted online medical transcription service from TransDyne, click here
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