Medical transcription is the process of creating records of the patient-healthcare professional encounter. Medical transcription aids healthcare professionals by providing access to relevant information about the patient’s health history. Having detailed patient records aids the healthcare professionals provide quality healthcare without having to rely on repetitive inputs from patients, handwritten notes or relying on their memory. Patient records help healthcare facilities in starting the coding and billing process leading to claims. It can be said that medical transcription is vital for both patient care as well as to ensure efficient fund flow management.
Outsourcing medical transcription has been found to be an effective solution for the documentation needs of healthcare facilities. Outsourcing medical transcription enables creation of patient records in a timely, accurate, secure and cost effective manner. By outsourcing medical transcription, the healthcare facility is essential gaining a long-term partner.
However as medical transcription is not only essential for meeting the process of care, receivables management and risk management aspects but also plays a vital role in transitioning to EMR/ EHR. One of the factors that make outsourcing easy is the actual evaluation of the services provided by the medical transcription company by availing a free trial of their services.
The process of outsourcing medical transcription needs a proper evaluation of the below given factors:
How long has the service provider been in the business of providing outsourced medical transcription service?
While outsourcing medical transcription it is important to source a service provider who has experience in the medical transcription business. Outsourcing to a fly-by-night operator can, not only be very costly but could also be dangerous.
Does the service provider have experience servicing healthcare facilities of all types?
While outsourcing it is important not only to ascertain how long the medical transcription service provider has been in business, but also whether the service provider has experience in serving the varied needs of healthcare facilities of all types
Can the service provider provide testimonials?
While outsourcing it is important to check the experience of the medical transcription company in providing similar services, by verifying the testimonials of customers who have already availed similar services.
What are the measures used by the service provider to ensure accuracy?
Accuracy of information captured in the patient record is vital as it affects both the quality of healthcare as well as reimbursements. It is important to assess the service provider on the basis of their training methods and quality checks in place to gauge their ability to provide quality medical transcription.
What are the measures used by the service provider to protect patient data?
One of the major concerns while outsourcing medical transcription is the security of confidential patient data. It is important to ensure that the service provider is not just using standard FTP and Email for transferring data, as this does not support encryption. It is important to assess whether the service provider has inbuilt security measures to secure technology. The security measures used by the service provider to secure processes and people also needs to be assessed.
What is turnaround time guaranteed by the service provider?
Turnaround time of finished transcripts is another important factor to be assessed while outsourcing medical transcription. This can be evaluated based on the availability of the right team (well trained medical transcriptionists) and the right processes with the service provider.
What is pricing method used by the service provider?
Lowered cost of transcription is one of the main benefits healthcare facilities hope to gain from the outsourcing process. It is important to not only get a quote from the service provider for medical transcription services, it is equally important to find out the components of pricing and the billing method used by the service provider.
What is the technology used by the service provider?
The technology used by the medical transcription company plays an important part in security, easy to use features and other benefits like interface with EMR, remote printing & faxing, archive facilities etc.
Does the service provider offer a free trial?
A free trial of services provided by the medical transcription company gives the healthcare facility an opportunity to assess whether the service provider can deliver services as promised.
Asking the service provider all the above questions and availing a free trial of their services can help healthcare facilities and healthcare professionals ease the process of outsourcing medical transcription.
TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.
Among the software and tools offered by TransDyne for transcription, the smart delivery system has a large role to play in easing the path to EMR/EHR adoption The Smart Delivery system, which has features like User defined folder paths to enable easy imports to EMR systems is the suggested mode of document delivery where pre-defined file saving would help import documents to EMR systems. Apart from this TransDyne also offers discounted rates for those healthcare facilities that provide demographic data entered in the EMR rather than through other modes.
Along with medical transcription services involving multiple level quality checks to ensure accuracy, the use of the right technology for ease of use, turnaround time and security, at reasonable rates, TransDyne also provides discrete reportable transcription for adoption of EMR/ EHR
To avail complete medical transcription services from TransDyne, click here.
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