The delivery of healthcare is not a one-time occurrence and requires constant efforts on the part of healthcare professionals and healthcare facilities to ensure that quality standards are met with. Maintaining quality standards for delivery of healthcare services is essential to ensure customer satisfaction, which is the basis for profitability, building a good reputation, efficient risk management and even meeting statutory obligations. In this constant endeavor to meet the standards of quality healthcare it is important for healthcare facilities and healthcare professionals to have quality support from all related services.
Medical transcription is one related service that has an impact on customer satisfaction in an indirect but definitive manner by creating patient medical records from the dictation of healthcare professionals. The positive impact that outsourced medical transcription services can have on customer satisfaction can be measured by how quality transcription services aid healthcare facilities and healthcare professionals function better.
Given below are a few aspects of quality medical transcription that have a positive impact on customer satisfaction:
Services that do not hinder the care process: Outsourcing medical transcription ensures that the process of documenting the care process is smooth and seamless. As the medical transcription team is situated in a remote location the documentation process does not require any of the resources of healthcare facilities like space, utilities, equipments etc.
Services that help healthcare professionals focus on patients: As medical transcription services encourage the use of dictation as means of collecting information rather than entry by healthcare professionals at the point of care, this helps the healthcare professionals focus totally on patients. Use of dictation for capturing details of the patient encounter also has the advantage of being able to retain the narrative portion of the encounter and helps healthcare professionals improve on their productivity.
Timesaving services: Outsourcing medical transcription enables healthcare professionals and healthcare facilities to save on time. The medical transcription company would provide a robust and easy to use system for medical transcription with features like automatic upload of dictation, various document delivery modes and a system for keeping track of all the work in progress. This ensures that the care process is unhindered resulting in customer satisfaction.
Timely services: Timely care needs timely information from patient medical records that is complete and legible. By maintaining tight turnaround times medical transcription companies ensure that healthcare professionals are better equipped for timely delivery of care.
Accurate information: The information in the patient medical record needs to be accurate as this information is vital for many aspects including the delivery of care, which results in customer satisfaction. Outsourcing medical transcription ensures that the accuracy in the patient medical records is the highest possible using trained medical transcriptionists and a stringent quality process.
Technology with a positive impact: Technology used in medical transcription has impact on two vital aspects – ease of use for healthcare professionals and HIPAA/ HITECH compliance, which has a definitive impact on customer satisfaction. Outsourced medical transcription companies ensure that both these criteria are met with by providing technology that is easy to use while delivering maximum benefits and by being HIPAA / HITECH compliant
It can be concluded that partnering with the right medical transcription company for transcription needs has a definite and positive impact on customer satisfaction.
TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.
TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!
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